Require due process
The due process of law must be strictly followed, and judicial review must be applied to all demands made by law enforcement.
While we acknowledge the legitimate needs of law enforcement agencies to investigate criminal and terrorist activities, and while we support them when they adhere to legal protections for doing so, we oppose law enforcement that would mandate or forbid security or encryption technology since it would undermine the security of the goods, systems, or services our customers use, whether they be individuals or businesses.
Provide notice
Unless legally forbidden or in the case of a force majeure event, it is our policy to use our reasonable efforts to inform our customers when a subpoena or other legal procedure requests their account, billing, or other information.
will contest any requests from law enforcement that do not follow due process, are too wide in scope, violate local privacy laws, or unreasonably limit our ability to notify our customers of the request.
Respect privacy
The fundamental privacy policy at is that any personal information given by our customers should remain personal and private. Both commercial inquiries and law enforcement are subject to the same rules regarding our respect for our customers’ privacy.
will not provide customer information to the government unless it is necessary to abide with an order that we judge to be legally binding. may utilize its reasonable efforts to contest any orders that it may deem to be unlawful or invalid after consulting with its attorneys and experts and relying on their advice. will make a reasonable effort to warn customers of the disclosure of content information, unless doing so is banned or there is a clear indication of criminal behavior in connection with the use of goods or services.
may retain copies of customers’ information to comply with our legal obligations, pursuant to our data retention policies, or for such reasonable period as is required to address potential disputes.